Here to help
Get help with GramFather
Get help with your account, extension, workspace, or purchase. Email jon@tier5.us with a short description of what you need.
Tell us what happened
A few details help us understand your request:
- Your account email: the address you use for GramFather, or the email on your purchase.
- The feature or page: for example, extension connection, CRM, saved replies, or a particular campaign.
- What you expected and what happened: include the steps you took, any error message, and approximately when it occurred.
- Useful context: for extension issues, include your Chrome and GramFather extension versions if available. For purchase or access questions, include your order reference if you have one.
A screenshot can help. Crop it to the relevant area and hide private conversations, other people's details, and payment information. Never send passwords, session tokens, API keys, or recovery codes.
Account and workspace help
Open the GramFather portal to manage your workspace. If you need help signing in, tell us which account email you are using and what you see on the sign-in page. For reseller-issued accounts, include the reseller or business name if you know it.
If you want a workflow to stop while you investigate, use its pause controls or turn automation off. Inbox synchronization has its own choice in the connection flow and Instagram account settings; turn that off separately to stop new inbox synchronization. Requests already sent may finish.
Purchases and privacy requests
For purchase, entitlement, refund, or cancellation questions, email support with your purchase email and order reference. Your purchase offer and Terms of Service describe the applicable scope and terms.
For access, correction, export, or deletion requests, email jon@tier5.us with the subject “GramFather privacy request.” Our Privacy Policy explains the information we handle and your choices. This contact also accepts requests about information appearing in a customer's workspace.
Contact Vaughn Labs LLC
Email: jon@tier5.us
Alternate email: jon@vaughnlabs.io
Phone: (409) 257-3784
Mail: 240 Manor Ave, Beaumont, TX 77706, United States